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Every order is posted from London, tracked, within one working day.

Options

• Royal Mail Tracked 48 — 2–3 working days. £2.99, or free on orders over £25.
• Royal Mail Tracked 24 — next working day for most UK addresses. £4.99.

Dispatch

Orders placed before 2 pm Monday to Friday are dispatched the same day. Orders after 2 pm, or at the weekend, go out on the next working day. You will get an email with the tracking number as soon as the parcel is scanned.

Where we deliver

United Kingdom only, including Northern Ireland, the Highlands and Islands. We do not ship internationally at the moment.

If something goes wrong

If a parcel is late by more than three working days past its estimate, or arrives damaged, email hello@orvane.uk with your order number and we will sort it — replacement or refund, your choice.

30 days to change your mind. Refund within 5 working days of the item reaching us.

How to return something

1. Email hello@orvane.uk with your order number and what you are returning. We reply within one working day with the return address and a reference.
2. Pack the item in its original packaging where you can, with the reference inside.
3. Post it back using a tracked service and keep the receipt.

Who pays the postage

If the item is faulty, damaged or not what you ordered, we refund the return postage too. If you have simply changed your mind, you cover the cost of sending it back.

What we can accept

Anything unused and in a resaleable condition within 30 days of delivery. For hygiene reasons we cannot take back earrings or opened personal-care items unless they are faulty.

Your legal rights

Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel an order for any reason; our 30-day window includes that. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for goods that are faulty, not as described or not fit for purpose. Nothing here limits those rights.