Delivery

Every order is sent tracked from the UK, usually within one working day.

How it works

We don't run a warehouse. Each item is posted to you directly by the UK maker or supplier we picked it from. If your basket has things from more than one of them, they may arrive as separate parcels on different days — you'll get a tracking number for each.

Costs and timing

• UK standard — tracked, typically 2–3 working days. Free on orders over £25.
• Delivery is worked out at checkout from what's in your basket and where it ships from, so you always see the exact figure before you pay.

Dispatch

Orders placed before 2 pm Monday to Friday usually leave the same day. Orders after 2 pm, or at the weekend, go out on the next working day. You'll get an email with the tracking number as soon as each parcel is scanned.

Where we deliver

Across the United Kingdom, including Northern Ireland, the Highlands and Islands. We also ship to the EU, the United States, Canada and Australia — costs and any import charges are shown at checkout.

If something goes wrong

If a parcel is late by more than three working days past its estimate, or arrives damaged, email TheCartRoom@proton.me with your order number and we will sort it — replacement or refund, your choice.