
Overview
Discover Prequel Skin Urea Advanced Relief Moisturizing Milk, a fragrance-free, unscented moisturizer crafted for extremely dry skin on the face and body. Centered around 10% urea, a natural skin component, this formula is designed to support moisture retention throughout the day, delivering a comfortable, non-greasy feel as it absorbs.
Key ingredients and what they offer
- 10% urea to help attract and retain moisture
- Shea butter for rich, nourishing slip that helps soften rough areas
- Glycerin to draw water into the skin and improve suppleness
- Niacinamide to support a more even texture and tone
- Fragrance-free, pH-stabilized formula designed with sensitive skin in mind
Who it’s for
Ideal for all skin types facing extreme dryness, including sensitive skin. Suitable for use on the face, body, and hands. If very dry feet or cracked heels are a concern, consider targeted options in the Prequel range for higher urea concentrations.
How to use and what to expect
- Apply liberally to clean, dry skin and massage until absorbed
- Use daily for ongoing nourishment across comfort zones like hands, elbows, and knees
- Patching is recommended before full use to ensure compatibility with your skin
- This pack includes two 6.75 oz (two 6.75 oz pumps) bottles, totaling 13.5 oz of moisturizer
Why choose Prequel Skin
Prequel Skin blends dermatologist-developed science with a fragrance-free approach. The combination of 10% urea, glycerin, niacinamide, and shea butter aims to support moisture balance and texture without added fragrance, making it easy to integrate into sensitive-skin routines.
FAQ
Q: What makes Prequel Skin Urea Advanced Relief Milk stand out?
A: A fragrance-free formula with 10% urea, shea butter, glycerin, and niacinamide for lasting hydration on dry, sensitive skin.
Q: How should I use this two-pack moisturizer for best results?
A: Apply liberally to clean, dry skin on face, body, or hands; patch testing is recommended.
Delivery
Every order is posted from London, tracked, within one working day.
Options
- Royal Mail Tracked 48 — 2–3 working days. £2.99, or free on orders over £25.
- Royal Mail Tracked 24 — next working day for most UK addresses. £4.99.
Dispatch
Orders placed before 2 pm Monday to Friday are dispatched the same day. Orders after 2 pm, or at the weekend, go out on the next working day. You will get an email with the tracking number as soon as the parcel is scanned.
Where we deliver
United Kingdom only, including Northern Ireland, the Highlands and Islands. We do not ship internationally at the moment.
If something goes wrong
If a parcel is late by more than three working days past its estimate, or arrives damaged, email hello@orvane.uk with your order number and we will sort it — replacement or refund, your choice.
Returns & refunds
30 days to change your mind. Refund within 5 working days of the item reaching us.
How to return something
- Email hello@orvane.uk with your order number and what you are returning. We reply within one working day with the return address and a reference.
- Pack the item in its original packaging where you can, with the reference inside.
- Post it back using a tracked service and keep the receipt.
Who pays the postage
If the item is faulty, damaged or not what you ordered, we refund the return postage too. If you have simply changed your mind, you cover the cost of sending it back.
What we can accept
Anything unused and in a resaleable condition within 30 days of delivery. For hygiene reasons we cannot take back earrings or opened personal-care items unless they are faulty.
Your legal rights
Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel an order for any reason; our 30-day window includes that. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for goods that are faulty, not as described or not fit for purpose. Nothing here limits those rights.
- Tested by us Every product is used before it is listed
- Shipped to Canada From a local warehouse wherever we can
- Tracked to your door A tracking number on every order
- 30-day returns Refund within 5 working days